Return Policy
At Anna’s Lane, we want you to be happy with your order. If you would like to request a return, please review the policy below.
When You Can Request a Return
You may request a return only after your order has been delivered.
We do not accept return requests for parcels that are:
- Still in transit
- Refused at delivery
- Marked as “return to sender”
Reason: We must be able to match the returned item to your delivered order and inspect the exact item received before approving a return.
Return Window
- Please email us within 30 days of the delivery date to request a return.
- Once your return is approved, you have 30 days to send the item back.
Conditions for Returns
Returned items must be:
- Unused
- Unwashed
- Undamaged
- In original condition
- With all tags and labels still attached
Items may be tried on, but may not be worn outside or used extensively.
If we receive an item that is used, washed, stained, damaged, or missing tags, we may refuse the return or apply a reduction in refund value.
Non-Returnable Items
Returns are not accepted for:
- Items ordered in multiple sizes with the intention of returning part of the order
- Hygiene-sensitive items if the hygiene seal is broken or the item has been used
- Items purchased with discounts, promotions, sale codes, or marked as discounted
All sale items are final sale and not eligible for return or refund.
This includes private codes, seasonal promotions, and limited-time offers.
Return Shipping & Costs
Customers are responsible for:
- All return shipping costs
- Any customs duties, taxes, or handling fees associated with the return
Original shipping charges are non-refundable.
How to Start a Return
To request a return, email info@annaslane.com and include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos, if the item arrived damaged or incorrect
We will reply with return instructions and the appropriate return address.
Please note: The return address may be outside Canada depending on the product and fulfillment location.
Tracking & Return Responsibility
We strongly recommend using a tracked shipping method.
You remain responsible for the return shipment until it has been delivered to the provided return address.
If a return is lost or delayed, we can only assist if valid tracking proof is provided.
Refunds
Refunds are processed once the returned item has been received and inspected.
If approved:
- Refunds will be issued to your original payment method
- Processing occurs within 14 days after inspection
Refunds are not issued before returned items have been received and checked.
If you paid by card, your bank may require additional time to reflect the refund.
Wrong Item or Damaged on Arrival
If your order arrives damaged or you receive the wrong item, please email us within 48 hours of delivery.
Include clear photos of:
- The item
- Packaging
- Shipping label
Depending on the situation, we may offer:
- Replacement
- Partial refund
- Refund upon return
Delivery Address Responsibility
Please review your shipping address carefully before completing your order.
Address errors must be reported within 24 hours of placing your order.
If an incorrect address is entered, you may be responsible for additional shipping costs.
Consumer Rights
This Return Policy does not affect your rights under applicable Canadian consumer protection laws, which may vary by province.
Contact Us
For return requests or questions regarding this policy, contact us at: